Shipping policy
1. Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days.
2. Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
- Domestic (Croatia): 2–5 business days
- Europe: 5–10 business days
- Rest of the World: 10–20 business days
3. Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
4. Customs & Import Duties For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our shipping rates.
5. Lost or Damaged Packages We are not responsible for packages lost or damaged during transit. If your package is lost or arrives damaged, please contact us at [your email] and we will do our best to assist you.
6. Incorrect Address Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
7. Contact Us If you have any questions about your shipment, please contact us at [shopvili00@gmail.com].