Refund policy
Return & Refund Policy
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
How to Initiate a Return To start a return, please contact us at [your email] with your order number and reason for return. We will provide you with further instructions.
Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges If you received a damaged or defective item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
Non-Returnable Items The following items cannot be returned:
- Sale or discounted items
- Personalized or custom-made products
- Digital products
Contact Us If you have any questions about our return policy, please contact us at [shopvili00@gmail.com].